• Customer satisfaction rates as our highest objective.
  • We will assist you every step of the way.
  • We will double-check to make sure you have the right smoke eater choice for your room size and occupancy.
  • We will assist you with the layout or placement of equipment (just fax or email us a penciled layout of the smoking area).
  • We will follow up to remind you about your 1st monthly HEPA filter change.  We know that if you are changing the Pre-filter every 30 days and the Carbon filter every 60 days that you will be happy with your air quality all year long.

To help keep your Smoke Eaters running at their best, we include a 12-month supply of all necessary filters with each unit. After 12 months, our Filter Maintenance Program will send yearly reminders to help you keep your system properly maintained. HEPA Filtering (developed by the Atomic Energy Commission to filter radioactive particles from the air) is very safe and easy to maintain -- simply slide out the old filter and slide in the new.


If filters are changed according to the Maintenance Schedule, the Manufacturer will grant an extended warranty of 10 years to the original purchaser, covering the entire unit (excluding filters).


FRATERNAL ORGANIZATION?  We know the procedures you have to go through - we have 100's of Fraternal customers nation-wide.  We will work with you- time is NOT a factor - we'll both be here for years to come.